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Terms and Conditions

General Terms and Conditions for Distance Purchase Contracts Concluded via the www.trofion.com Online Store

Article I. Identification of the Seller

Business name: PROJECT PLUS s.r.o.
Registered in the Commercial Register of the District Court Nitra, Section: Sro, Insert No. 25007/N
Registered office: Svätoplukovo námestie 3/127, 949 01 Nitra
Company ID No.: 44 842 350
Tax ID No.: 2022871103
VAT ID No.: SK2022871103

Correspondence and delivery address: PROJECT PLUS s.r.o., Hlavná 351/42, 966 53 Hronský Beňadik
Telephone: 0902 555 230
E-mail: info@trofion.com
Website: www.trofion.com

For the purposes of these General Terms and Conditions, PROJECT PLUS s.r.o. is also referred to as the “Seller” or the “Trader”.

Supervisory Authority

Slovak Trade Inspection (SOI)
Inspectorate of the Slovak Trade Inspection for the Nitra Region
Staničná 9, P. O. BOX 49A, 950 50 Nitra 1
Supervision Department
tel.: 037/772 02 16
www.soi.sk

Article II. Introductory Provisions

1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations of the Seller and the Buyer in connection with the sale of goods through the www.trofion.com online store.

2. These GTC form an integral part of every purchase contract concluded between the Seller and the Buyer through the online store, unless the contracting parties expressly agree otherwise.

3. The Buyer may be a Consumer or a Business Customer. Provisions of these GTC that expressly apply to Consumers shall not apply to a Buyer who is not acting as a Consumer.

4. If the Buyer is a Consumer, the legal relationship shall be governed in particular by Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, Act No. 40/1964 Coll., the Civil Code, Act No. 22/2004 Coll. on Electronic Commerce, and other generally binding legal regulations.

5. If the Buyer acts when concluding and performing the contract within the scope of their business activity or profession, the legal relationship shall be governed in particular by Act No. 513/1991 Coll., the Commercial Code, unless mandatory legal provisions or an agreement between the contracting parties provide otherwise.

Article III. Definitions

For the purposes of these GTC:

  • Seller means PROJECT PLUS s.r.o.;
  • Buyer means a natural person or legal entity who places an order through the online store or concludes a purchase contract with the Seller;
  • Consumer means a natural person who, in connection with a consumer contract, an obligation arising therefrom or a commercial practice, does not act within the scope of their business activity or profession;
  • Business Customer means a person who, when concluding and performing the contract, acts within the scope of their business activity or profession;
  • online store means the website www.trofion.com through which goods may be ordered;
  • goods means movable items offered for sale through the online store, including goods modified or personalised according to the Buyer's requirements.

Article IV. Conclusion of the Purchase Contract

1. The display of goods in the online store constitutes an invitation to place orders and does not in itself constitute an offer to conclude a contract, unless expressly stated otherwise in a particular offer.

2. The Buyer places an order using the order form. Before submitting the order, the Buyer has the opportunity to review and correct the entered information, change the quantity of goods, remove items from the shopping cart and review the total price of the order, including delivery costs and any additional charges.

3. By submitting the order, the Buyer confirms that they have read these GTC and the information provided prior to the conclusion of the contract and that the order entails an obligation to pay the price of the ordered goods and the related costs specified during the ordering process.

4. The Seller shall promptly confirm receipt of the order electronically. The automatic confirmation of receipt of the order merely constitutes information that the order has been received by the Seller.

5. The purchase contract is concluded when the Seller accepts the order, of which the Buyer is informed by e-mail or by another unambiguous confirmation of the order by the Seller.

6. Before accepting the order, the Seller is entitled to contact the Buyer, in particular for the purpose of verifying information, availability of the goods, the method of production, materials for personalisation or the technical parameters of the order.

Article V. Personalised Goods and Materials Supplied by the Buyer

1. If the Buyer orders goods with printing, engraving, their own text, logo, graphic design, photograph, name, date, dedication or other individual modification, the Buyer is obliged to provide the Seller with complete, correct and usable materials.

2. If approval of a graphic, print or production proof has been agreed in connection with the order, the production or delivery period shall begin only after the Buyer has approved the proof and supplied all necessary materials, unless the Seller determines otherwise or agrees otherwise with the Buyer.

3. Before approving the proof, the Buyer is obliged to check in particular the text, names, dates, spelling, graphic elements and other individual details. The Seller shall not be liable for an error in personalisation resulting from the exact use of materials supplied by the Buyer or a proof approved by the Buyer.

4. The Buyer is responsible for ensuring that the use of texts, logos, photographs, graphics or other materials supplied by the Buyer does not infringe the rights of third parties, in particular copyright, trademark rights, other intellectual property rights or personality rights.

5. The Seller is entitled to refuse to process materials whose use would clearly be contrary to applicable law or would clearly infringe the rights of third parties.

Article VI. Availability of Goods

1. The Seller regularly updates information on the availability of goods. Nevertheless, exceptional circumstances may arise in which the ordered goods cannot be supplied, in particular due to simultaneous depletion of stock, a supplier failure or other circumstances that the Seller could not reasonably have foreseen.

2. If the ordered goods cannot be supplied, the Seller shall contact the Buyer without undue delay and, depending on the circumstances, propose the delivery of substitute goods, a change to the delivery period or cancellation of the order.

3. Substitute goods shall be supplied or the order amended only with the Buyer's consent.

4. If the Buyer has already paid the price for goods that will not be supplied, the Seller shall refund the payment received without undue delay and no later than within 14 days, unless the parties agree on another solution.

Article VII. Price and Payment Terms

1. The prices of goods stated in the online store are expressed in euros (EUR) and include value added tax (VAT), unless expressly stated otherwise in a particular offer.

2. The price of the goods does not include delivery costs or any additional charges unless otherwise stated in the online store or during the ordering process.

3. The total price payable by the Buyer, including delivery costs and any other charges known at the time of the order, is displayed to the Buyer before the order is submitted.

4. The Buyer may pay for the order by payment card via a payment gateway, by bank transfer, cash on delivery or by another payment method offered during the ordering process.

5. When paying by bank transfer, the Buyer is obliged to provide the correct payment identification details in accordance with the Seller's instructions.

6. In the case of advance payment, the order may be processed once the payment has been credited to the Seller's account. If the Buyer fails to make the payment within the period communicated by the Seller, the Seller may cancel the order.

7. The Seller shall issue the Buyer with the relevant proof of purchase and, where required by law, a tax document.

Article VIII. Delivery Terms and Shipping

1. The Seller shall deliver the ordered goods to an address, a collection point or by another method selected by the Buyer during the ordering process.

2. Available delivery methods, their prices and more detailed conditions are specified during the ordering process and on the Shipping and Delivery page.

3. If no specific delivery period has been agreed, the Seller shall deliver the goods without undue delay and no later than within the period prescribed by law.

4. Express dispatch of an order within 48 hours is possible if permitted by the availability of the goods, the order is complete and the Buyer does not request printing, engraving, personalisation or another additional service requiring a longer processing time.

5. For an order requiring approval of a proof or the provision of materials, the applicable production or delivery period shall begin after approval of the proof and receipt of all required materials, unless otherwise stated or agreed.

6. If the Seller is unable to meet the anticipated delivery period, the Seller shall inform the Buyer without undue delay.

7. The Buyer is obliged to provide correct and complete information necessary for delivery. If additional costs arise as a result of incorrect information or failure to provide the necessary cooperation, the Seller may require the Buyer to reimburse such costs to the extent permitted by law.

Article IX. Acceptance of Goods and Transfer of Risk of Damage

1. The Buyer is obliged to ensure acceptance of the ordered goods.

2. Upon receipt of the shipment, the Buyer is advised to check the integrity of the packaging and the apparent condition of the shipment. If damage is discovered, the Buyer is advised to take photographs and notify the Seller of the damage without undue delay. Failure to follow this recommendation does not affect the Buyer's statutory rights arising from the Seller's liability for defects.

3. If the Buyer unjustifiably refuses to accept goods that have been duly delivered, the Seller may claim reimbursement of reasonably incurred costs associated with delivery and return of the shipment, where permitted by law.

4. The risk of damage to the goods passes to the Consumer when the goods are taken over by the Consumer or by a third party designated by the Consumer other than the carrier.

5. If the Consumer commissions a carrier not offered by the Seller to transport the goods, the risk of damage passes to the Consumer upon delivery of the goods to that carrier.

6. Title to the goods passes to the Buyer upon full payment of the purchase price, unless applicable law or an agreement between the parties provides otherwise.

Article X. Consumer's Right to Withdraw from the Contract

1. In the case of a distance contract, the Consumer has the right to withdraw from the contract without giving any reason within 14 days, unless Act No. 108/2024 Coll. provides otherwise.

2. In the case of the purchase of goods, the withdrawal period begins on the day on which the Consumer or a third party designated by the Consumer other than the carrier takes possession of the goods.

3. If goods ordered by the Consumer in a single order are delivered separately, the withdrawal period begins when the Consumer takes possession of the goods delivered last.

4. In the case of goods consisting of several parts or pieces, the withdrawal period begins when the Consumer takes possession of the last part or piece. In the case of regular delivery of goods over a defined period, the withdrawal period begins when the Consumer takes possession of the first goods delivered.

5. The Consumer may exercise the right to withdraw from the contract by means of an unequivocal statement addressed to the Seller, in particular:

  • by e-mail to info@trofion.com,
  • in writing to PROJECT PLUS s.r.o., Hlavná 351/42, 966 53 Hronský Beňadik,
  • using the withdrawal form available on the website, or
  • using the online withdrawal function in the “My Order” section.

6. Use of the withdrawal form is not a condition for a valid withdrawal from the contract.

7. The withdrawal deadline is met if the Consumer sends the notification exercising the right of withdrawal no later than on the last day of the applicable period.

Article XI. Online Withdrawal from the Contract

1. In the case of a distance contract concluded through an online interface, the Consumer may also use the online withdrawal function pursuant to Section 20a of Act No. 108/2024 Coll.

2. The online function is available in the online store in the “My Order” section.

3. After opening the “My Order” section, the Consumer enters the e-mail address used for the order and the order number. Once the order has been identified, the Consumer may create and submit an electronic notice of withdrawal from the contract. As part of the online process, the Consumer shall provide or confirm the information necessary to identify the Consumer and the contract.

4. The online function is labelled in a manner that clearly indicates that by using it the Consumer may withdraw from the contract.

5. After the online notice of withdrawal has been submitted, the Seller shall promptly provide the Consumer with confirmation of its receipt on a durable medium, in particular by e-mail. The confirmation shall contain details of the submitted withdrawal and the date and time of its submission.

6. Use of the online function does not affect the Consumer's right to withdraw from the contract by any other method specified in these GTC or permitted by law.

Article XII. Consequences of Withdrawal from the Contract

1. No later than 14 days from the date of withdrawal from the contract, the Consumer is obliged to send the goods back or hand them over to the Seller at the following address:

TROFION, Hlavná 351/42, 966 53 Hronský Beňadik

unless otherwise agreed with the Seller or unless the Seller offers to collect the goods.

2. The deadline for returning the goods is met if the Consumer sends the goods to the Seller no later than on the last day of this period.

3. The Consumer bears the direct costs of returning the goods to the Seller, unless the law or an agreement with the Seller provides otherwise.

4. The Consumer is liable only for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functionality.

5. The Seller shall refund to the Consumer all payments received from the Consumer in connection with the contract, including the costs of delivery of the goods, no later than 14 days from the date on which the Seller receives notice of withdrawal from the contract.

6. The Seller is not obliged to reimburse additional costs if the Consumer expressly chose a method of delivery other than the least expensive standard method of delivery offered by the Seller. The Seller shall refund delivery costs only up to the amount corresponding to the least expensive standard method of delivery.

7. In the case of withdrawal from a contract for the purchase of goods, the Seller is not obliged to refund payments to the Consumer before the goods have been returned to the Seller or until the Consumer provides evidence that the goods have been sent back, whichever occurs first, unless the law provides otherwise.

8. Payments shall be refunded to the Consumer using the same method of payment as used for the original transaction, unless the Consumer expressly agrees to another method of refund and incurs no additional fees as a result.

Article XIII. Exceptions to the Right of Withdrawal

1. The Consumer may not withdraw from the contract in the cases provided for by Act No. 108/2024 Coll.

2. Of particular relevance to the Seller's product range is the exception applicable to the supply of goods made to the Consumer's specifications or clearly personalised goods.

3. Such goods include, in particular, goods featuring individual printing, engraving, personalisation, custom text, graphics, a logo, photograph, name, date, dedication or another individual modification carried out according to the Consumer's requirements.

4. The Consumer therefore has no statutory right to withdraw from the contract without giving a reason merely because they have changed their mind about purchasing personalised or custom-made goods.

5. This does not affect the Consumer's rights arising from liability for defects if the personalised goods have been produced defectively, do not correspond to the order or approved proof, or have another defect for which the Seller is liable.

6. The right of withdrawal may also be excluded by law in other cases provided for by applicable legal regulations.

Article XIV. Liability for Defects in Consumer Purchases

1. The Seller is liable to the Consumer for defects in the goods sold pursuant to Section 618 et seq. of Act No. 40/1964 Coll., the Civil Code.

2. The Seller is liable for any defect that the goods have at the time of delivery and that becomes apparent within the statutory period of liability for defects.

3. Unless applicable law provides otherwise, the Seller is liable for a defect that becomes apparent within two years from delivery of the goods.

4. The Consumer may exercise rights arising from liability for defects if the Consumer notifies the Seller of the defect within two months of discovering it and no later than before expiry of the statutory period of liability for defects.

5. If the Seller is liable for a defect, the Consumer has, subject to the conditions laid down in the Civil Code, the right to have the defect remedied by repair or replacement, to an appropriate reduction in the purchase price, or to withdraw from the contract.

6. Before remedying the defect, the Seller shall inform the Consumer of the right to choose between repair and replacement of the goods where applicable law allows the Consumer to make such a choice.

7. The Seller shall repair or replace the goods free of charge, at its own expense, within a reasonable period and without causing significant inconvenience to the Consumer.

8. The period for remedying the defect may not exceed 30 days from the date on which the defect was reported, unless a longer period is justified by an objective reason beyond the Seller's control.

9. Nothing in this Article limits or excludes any statutory rights of the Consumer.

Article XV. Notification of Defects and Complaints

1. The Buyer may notify the Seller of a defect, in particular:

  • by e-mail to info@trofion.com,
  • in writing to PROJECT PLUS s.r.o., Hlavná 351/42, 966 53 Hronský Beňadik,
  • using the Complaint Form available on the Seller's website, or
  • by another method permitted by the Seller and applicable law.

2. If the goods subject to a complaint need to be sent to the Seller, the address for sending them is:

TROFION, Hlavná 351/42, 966 53 Hronský Beňadik

unless the Seller provides the Buyer with another appropriate procedure.

3. When making a complaint, the Buyer should provide in particular their name and contact details, order or invoice number, identification of the goods concerned, a description of the defect and the requested remedy.

4. The Buyer may attach photographs or a video of the defect and a document enabling the purchase to be identified. Failure to provide the original packaging does not in itself constitute grounds for rejecting the complaint.

5. The Seller shall provide the Consumer with written confirmation of the notification of the defect without undue delay after the defect has been reported. The confirmation shall state the period within which the defect will be remedied, if remedying the defect is possible.

6. If the Seller denies liability for defects, the Seller shall inform the Consumer in writing of the reasons for the refusal.

7. If the complaint is justified, the Consumer is entitled to reimbursement of reasonably incurred costs associated with notifying the defect, subject to the conditions laid down by applicable law.

8. A more detailed practical procedure for making complaints is set out in the separate document “Complaints Procedure”, which is available on the Seller's website. The Complaints Procedure may not restrict the Consumer's rights arising from applicable law or these GTC.

Article XVI. Complaints by Buyers Who Are Not Consumers

1. If the Buyer is not a Consumer, rights arising from liability for defects shall be governed primarily by the agreement between the contracting parties, these GTC and the relevant provisions of the Commercial Code.

2. A Business Customer is obliged, where possible, to inspect the goods as soon as possible after taking delivery and to notify the Seller of any defects discovered without undue delay in accordance with applicable law.

Article XVII. Improper Use, Damage and Normal Wear and Tear

1. The Seller shall not be liable for damage to or deterioration of the goods occurring only after delivery as a result of improper or unreasonable use by the Buyer, use contrary to the instructions or intended purpose, mechanical damage caused by the Buyer or a third party, or other circumstances for which the Seller is not responsible.

2. Normal wear and tear corresponding to the nature of the goods, the manner in which they are used and the period of use shall not be considered a defect unless applicable law provides otherwise.

3. The provisions of this Article may not be interpreted in a manner that would limit or exclude the Consumer's statutory rights arising from the Seller's liability for defects.

Article XVIII. Alternative Resolution of Consumer Disputes

1. The Consumer has the right to submit a request for remedy to the Seller if a dispute arises between the Consumer and the Seller concerning the exercise of rights arising from liability for defects or if the Consumer believes that the Seller has infringed other rights of the Consumer.

2. If the Seller rejects the request for remedy, the Seller shall inform the Consumer on a durable medium of the relevant alternative dispute resolution entities.

3. The Consumer has the right to submit a proposal to initiate alternative dispute resolution if the Seller responds negatively to the request for remedy or fails to respond within 30 days from the date on which the request was sent.

4. An alternative dispute resolution entity may in particular be the Slovak Trade Inspection or another authorised entity included in the relevant list.

5. Detailed information on alternative resolution of consumer disputes is available on the website of the Slovak Trade Inspection.

Article XIX. Personal Data Protection

1. The Seller processes Buyers' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Act No. 18/2018 Coll. on Personal Data Protection and other applicable legal regulations.

2. Personal data are processed in particular for the purposes of processing orders, concluding and performing purchase contracts, payments, delivery, accounting, complaints, withdrawal from contracts, communication with customers and protection of the Seller's legitimate interests.

3. Detailed information on the processing of personal data, legal bases, retention periods, recipients of data and the rights of data subjects is provided in the separate document Privacy Policy.

Article XX. Cookies

1. The online store may use cookies and similar technologies in accordance with applicable law.

2. Detailed information on the use of cookies, individual categories of cookies, the legal bases for their use and the options for granting or withdrawing consent is provided in the separate document “Cookie Policy” available on the Seller's website.

Article XXI. Use of the Online Store

1. The Buyer is obliged to use the online store in accordance with applicable law and these GTC.

2. In particular, the Buyer must not interfere with the security or functionality of the online store, use it in a manner that could cause harm to the Seller or third parties, or misuse the ordering system.

3. The Seller is entitled to carry out maintenance and updates to the online store. The Seller shall not be liable for temporary unavailability of the online store caused by technical circumstances beyond its reasonable control; however, this does not affect the Consumer's mandatory statutory rights.

Article XXII. Customer Ratings and Reviews

1. If the online store allows customer ratings or reviews, the Seller may, in accordance with applicable law, verify whether a review originates from a person who actually purchased or used the product.

2. The Seller may remove content that violates applicable law, is vulgar or offensive, is unrelated to the product being reviewed, contains spam or infringes the rights of third parties.

3. Customer reviews do not constitute binding statements by the Seller regarding the characteristics of the goods.

Article XXIII. Related Documents and Forms

1. In particular, the following related documents and tools are available to the Buyer on the Seller's website:

  • Shipping and Delivery,
  • Complaints Procedure,
  • Privacy Policy,
  • Cookie Policy,
  • Complaint Form,
  • Withdrawal Form,
  • My Order – an online interface enabling, among other things, identification of an order and online exercise of the right to withdraw from the contract.

2. The above documents and forms supplement these GTC. In the event of a conflict between the content of an informational document and a mandatory provision of applicable law, the relevant provision of applicable law shall apply.

Article XXIV. Final Provisions

1. These GTC enter into force on 30 August 2026.

2. The Seller is entitled to amend or supplement these GTC, in particular due to changes in applicable law, the technical operation of the online store or business processes.

3. The version of the GTC effective at the time the order is submitted shall apply to the order and the purchase contract, unless applicable law provides otherwise.

4. An amendment to the GTC does not affect rights and obligations arising from contracts concluded before the new version of the GTC enters into force.

5. Legal relationships between the Seller and the Buyer shall be governed by the laws of the Slovak Republic.

6. If the Buyer is a Consumer habitually resident in another Member State of the European Union, the choice of Slovak law shall not deprive the Consumer of the protection afforded by provisions of the law that cannot be derogated from by agreement and that would have applied in the absence of such choice of law.

7. If any provision of these GTC becomes invalid, ineffective or unenforceable, this shall not affect the validity and effectiveness of the remaining provisions.