Home / Terms and Conditions

Terms and Conditions

Terms and conditions for distance purchase agreements concluded via the e-shop www.poharebest.sk. Effective as of July 1, 2024

Article 1

General provisions

1.1. These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") apply to the purchase of goods through the e www.poharebest.sk e-shop. The purchase of goods within the meaning of the previous sentence may be made by natural persons and legal entities (hereinafter referred to as "customer"), provided that the customer agrees that the purchase contracts concluded in this way will be governed by these Terms and Conditions, the provisions of the Complaints Procedure, other conditions listed on the website www.poharebest.sk, and the relevant legal regulations.

1.2. The Seller in these Terms and Conditions is the company PROJECT PLUS s.r.o. 949 01 Nitra, Company ID: 44 842 350, VAT ID: 2022871103, registered in the Commercial Register of the District Court of Nitra, Section: Sro, insert no. 25007/N, e-mail: info@poharebest.sk, telephone contact: 0902/555230 (hereinafter referred to as the "seller" or "PROJECT PLUS").

1.3. The price list is published on the website www.poharebest.sk and PROJECT PLUS reserves the right to update it unilaterally (hereinafter referred to as the "Price List") .

1.4. Supervisory authority: Slovak Trade Inspection (SOI) SOI Inspectorate for the Nitra Region P. O. BOX 49/A, Staničná 9, 950 50 Nitra 1, Supervision Department and Legal Department, tel.: 037/772 02 16, fax: 037/772 00 24.
www.soi.sk
www.soi.sk/sk/ Submitting-complaints-suggestions-proposals-and-requests.soi

1.5. Complaints Procedure means the document entitled Complaints Procedure, issued by PROJECT PLUS, with which the buyer has familiarized themselves or had the opportunity to familiarize themselves (e.g. on the website www.poharebest.sk).

1.6. Other terms and definitions: The terms and definitions used in the Terms and Conditions shall have the meaning expressly stated in these Terms and Conditions and/or expressly stated in the Complaints Procedure or on the website www.poharebest.sk, and/or is expressly stated in Act No. 108/2024 on consumer protection.    

Article 2

Ordering procedure

2.1. The customer can order any goods via the e-shop www.poharebest.sk for which there is an "ADD TO CART" button button; if the product display includes a link to additional information regarding the characteristics, properties of the product and/or its availability or delivery terms, it is assumed that the customer has familiarized themselves with this information before submitting the order.

2.2. After clicking on the "ADD TO CART" button, the ordered goods are automatically added to the shopping cart, which is available for inspection by the customer at any time, or to a person authorized by the customer in PROJECT PLUS stores. Creating an order is not conditional on registration at www.poharebest.sk, where the customer is required to fill in the true information requested by the system (whereby it is assumed that if the customer provides their ID number, they are acting and purchasing as a business, not a consumer). This information will be used for the purposes of creating an order and subsequent performance of the contract. When creating an order, the customer is asked, among other things, to provide their current contact details, namely their telephone number and email address, and this contact information will be used by the seller solely for the purpose of informing the customer about the status of their order (availability of goods, preparation of the order for dispatch, etc.). If, during registration, the customer gives their consent to receive information about news and special offers, PROJECT PLUS may also use the registration data for marketing activities related to its business. After registration, each customer will have a personal account created, which they will use to identify themselves when shopping at PROJECT PLUS. This account will be used to create orders, record discounts, and other benefits for each customer. PROJECT PLUS recommends that you write down and keep your login details for future purchases. For each subsequent purchase, simply log in using your login details. At the same time, it is in the interest of each customer to protect their login details, as providing them to another person may result in that person acting on www. poharebest.sk under the name of the customer in question. >2.3. By submitting an order, the customer confirms that they have familiarized themselves and/or have been informed by the seller (i) about the main characteristics of the goods and/or services, including information about the functionality, compatibility, and interoperability of the item with digital elements or digital performance (ii) its total price and other costs, namely delivery or transport costs, or possibly also the cost of carrying the goods (the total price and costs hereinafter referred to as the "price"), as well as the fact that the buyer is obliged to pay this specific price to the seller and that the buyer has chosen a suitable method of payment from the options offered by the seller, (iii) the delivery terms, the deadline by which the seller undertakes to deliver the goods, including the provision of delivery or transport services, or the delivery of the goods (hereinafter referred to as "ancillary services"), and, where applicable, the conditions relating to the availability of the goods, if the goods are not readily available, transport, or delivery of the goods (hereinafter referred to as "ancillary services"), or conditions related to the availability of the goods, if any restrictions on availability apply to the goods in question, (iv) the payment terms, and (v) the general terms and conditions and Complaints Procedure of PROJECT PLUS (including the seller's liability for defects in goods, services, and digital performance, the terms of the contract, and the options for alternative dispute resolution between the customer and the seller) . Once the order has been created, it will be registered in the PROJECT PLUS system, and the customer will be informed of this by email notification of order acceptance. This email notification of order acceptance does not constitute acceptance of the customer's proposal to conclude a purchase contract. The purchase contract is considered concluded only after verification of the customer's order by sending another email, the subject of which will be the acceptance of the order by the seller (hereinafter referred to as "order acceptance"), or by sending an email confirmation that the goods are ready for collection or have been shipped, the subject of which is the delivery of the goods specified in the order and the provision of accompanying services at the price stated therein, all under the conditions specified on the website www. poharebest.sk, in these Terms and Conditions, and in the Complaints Procedure. The e-shop www.poharebest.sk allows customers to access information about the status of their orders (in particular registration, acceptance, payment, dispatch, etc.) after authorizing their login details.

2.5. In addition to ordering goods with registration, it is also possible to reserve goods without registration in a non-binding manner using a reservation form. Goods that can be reserved must be marked as available at the selected PROJECT PLUS store, and PROJECT PLUS is entitled to cancel this reservation 24 hours after the reservation was made. In the event of unavailability of goods and/or if goods are available only in limited quantities and/or in the event of reasonable suspicion by PROJECT PLUS of the speculative nature of the reservation (given its parameters and/or the circumstances of its creation), PROJECT PLUS is entitled to cancel the reservation, of which the customer will be immediately informed via the contact details (customer's telephone number and/or email address) provided by the customer when filling out the reservation form. >
Article 3

Payment Terms

3.1. All prices of goods are listed including VAT. In the case of orders with payment in advance, the customer has a wide range of payment options. The fastest form of payment is via the payment gateways of selected banks and payment systems. Another option is manual payment of the required amount by bank transfer or direct deposit at Slovenská sporiteľňa to the bank account specified in the order. If cash on delivery as the form of payment, the price stated in the order must be paid to the delivery person upon receipt of the goods in a sufficiently verifiable form.

Article 4

Delivery terms and costs of delivery

4.1. strong> Depending on stock availability, the delivery time is up to 1 week for all orders, with the exception of large orders. For such orders and for goods available to order, the delivery date is agreed in advance. The customer acknowledges that the delivery dates stated are not binding for the fulfillment of the supplier's obligations. Notwithstanding regard to the above, the seller will make every effort to meet the specified delivery dates. For printed products, this period is extended by 2 to 10 working days, depending on the workload of the printer/engraver.

4.2. Express delivery of goods within 48 hours is possible after the order has been completed, provided that the goods are in stock and the buyer does not require special additional services related to printing.

If approval of the print template is required, the delivery period begins on the day the template is approved and all materials for printing are received. In the case of an agreed advance payment, the delivery period shall commence on the date of crediting the agreed advance payment amount to the seller's account. span>

4.5. Upon agreement, the buyer shall clearly indicate in the contract one of the following delivery methods: - personal collection at the showroom in Hronský Beňadik, - delivery of goods by courier. 

4.6. The buyer undertakes to pay the purchase price for the delivered goods and services, including any transport, packaging costs, and VAT. 'Roboto', sans-serif;">4.7. Upon agreement in the purchase contract, the Buyer shall select one of the following payment methods:

- in cash or by card upon personal collection of the goods,

- cash on delivery (courier), - by prepaid invoice. 8. In the case of payment by bank transfer, the customer shall make the payment immediately after confirming the order, but no later than within 3 calendar days. The purchased goods will be shipped only after payment of their price, which means crediting the full price of the goods, including any additional shipping costs, to the account of the online store operator of the online store. If the payment is not credited to the account of the operator of the online store within three calendar days of order confirmation, the operator has the right to cancel the order in question. sans-serif;">4.9. The seller is entitled to invoice even partial performance of the subject of the contract, and the buyer is obliged to pay such an invoice by the due date. sans-serif;">4.10. PROJECT PLUS undertakes to deliver the goods to the customer at the address in the Slovak Republic specified by the customer in the order as the place of delivery. The methods of delivery of goods and/or services, including prices and more detailed conditions applicable to individual delivery methods, are published on the PROJECT PLUS website at www.poharebest.sk in the Selected Services/Prices and Delivery Options section (https://www.poharebest.sk/prepravne-a-balne/).

Article 5

Order Cancellation

5.1. The provisions of this Article 5 do not affect the right of a customer who acts and purchases on www.poharebest.sk as a consumer to withdraw from a distance contract within the meaning of the relevant legal regulations, as specified in Article 6 below. Such a customer, acting as a consumer, may withdraw from a distance contract (cancel their order) even before the start of the withdrawal period under Article 6.

Cancellation of an order by PROJECT PLUS

5.2 PROJECT PLUS reserves the right not to accept an order or part thereof, as well as the right to withdraw from the contract or part thereof, if (i) it is not possible for technical reasons to deliver the goods within the required time limit or under the terms of the order, if (ii) the goods are no longer manufactured or supplied, or their price charged by the supplier of the goods has changed significantly, or if (iii) the customer, in violation of point 2.2. of these terms and conditions, provides false and/or incomplete information about themselves in the order and the circumstances of the order indicate that the order in question is of a speculative nature. In the event this situation occurs, PROJECT PLUS will immediately contact the customer to agree on the next steps. If the customer has already paid the price of the order (advance invoice) or part thereof and PROJECT PLUS and the customer fail to agree on the provision of other goods of the same quality and price or on other replacement goods , PROJECT PLUS undertakes to refund the customer the price paid for the goods or the advance payment to their account or address within 14 days.

5.3  PROJECT PLUS is entitled to withdraw from the contract concluded with the customer in the event of an obvious error in the price of the goods (i.e., a price that is clearly different from the usual price for this type/kind of goods). An obvious error in the price of the goods is considered to be, for example, an incorrect entry of the first three digits instead of four; a price that is one digit lower (e.g., one digit is "missing" when entering the price); an obviously low price of the goods (e.g., a price that is 50% lower than the usual price for this type and kind of goods, without the goods being marked as a sale or other discount promotion); and other obvious errors in writing, obvious errors in the description of the goods, image, etc., or in the case of obviously incorrect information provided by the customer service operator. The seller is obliged to immediately inform the buyer of this fact and return the advance payment already paid for the goods agreed in the purchase contract without undue delay, at the latest within 14 days of notification of withdrawal from the contract in the same manner as used by the buyer for their payment. This does not affect the buyer's right to agree with the seller on a different method of payment, provided that the buyer is not charged any additional fees in connection with this. The above applies analogously also applies to cases where no purchase contract has been concluded, i.e. it also applies analogously to unconfirmed orders.

 

Article 6

Information on the customer's right to withdraw from the contract (applies only to purchases made via www.poharebest.sk by customers who are considered consumers)

6.1 A customer who acts as a consumer in relation to the seller has the right to withdraw from the contract without giving any reason within 14 days 

  1. a) from the date of receipt of the goods, whereby this period is considered to have been observed if the notice of withdrawal from the contract was sent to the seller no later than on the last day of the period. The goods are considered to have been received by the customer at the moment the customer or a third party designated by the customer, with the exception of the carrier, takes delivery of all parts of the ordered goods, or if:
  2. the goods ordered by the customer in a single order are delivered separately, at the moment of receipt of the goods that were delivered last,
  3. the goods consist of multiple parts or pieces, at the moment of receipt of the last part or piece,

   iii. delivers goods repeatedly during a specified period, upon receipt of the first delivered goods.

  1. b) from the date of conclusion of the contract, if the subject of the contract is the provision of a service.

The customer may withdraw from a distance contract for the delivery of goods even before the withdrawal period begins.

6.2 The withdrawal period shall be deemed to have been observed if the customer sends a notice of withdrawal to PROJECT PLUS no later than the last day of the withdrawal period. In case of doubt as to the delivery of the withdrawal, the procedure under Section 20(8) 8 of Act No. 108/2024 on consumer protection shall apply. 

6. 3 The customer shall exercise their right to withdraw from the contract in writing or in the form of a record on another durable medium, such as in writing to the address of the seller's registered office specified above, by email to info@poharebest.sk or by other means that leave no doubt that the withdrawal from the contract has taken place. The customer is entitled to use the form attached as Appendix 1 to these Terms and Conditions to withdraw from the contract. The burden of proof for exercising the right to withdraw from the contract lies with the customer as the consumer. Immediately after receiving the notice of withdrawal from the contract, PROJECT PLUS will provide the customer with confirmation of its delivery on a durable medium if the customer withdrew from the contract using a special function or form for withdrawal from the contract, which are available on the PROJECT PLUS online interface. p>

6. 4 If the customer exercises their right to withdraw from the contract, they shall return the goods to PROJECT PLUS in person at any PROJECT PLUS store or by sending them to the seller's registered office or by another method agreed in advance with PROJECT PLUS, within 14 days from the date they exercised their right to withdraw from the contract, whereby the deadline is considered to have been met if the customer sends the goods to PROJECT PLUS no later than the last day of the deadline. The goods must be sent or handed over to PROJECT PLUS with proof of purchase, complete accessories, documentation, and packaging. After receiving the goods within the withdrawal period, the customer has the right to unpack and test the goods in a manner similar to that which is customary when purchasing in a traditional brick-and-mortar store, i.e., to test the goods in order to determine their properties and functionality. The customer is responsible for any reduction in the value of the goods resulting from handling the goods in a manner that goes beyond what is necessary to determine the properties and functionality of the goods. Damage to the packaging and the goods themselves will be accepted by the seller only to the extent it could not be prevented by reasonable testing of the goods within the meaning of this provision of these Terms and Conditions, i.e., which does not exceed the scope of handling necessary to determine the properties and functionality of the goods.

6.5 The customer may withdraw from the contract only in relation to a specific product or products if PROJECT PLUS has delivered or provided multiple products under the contract.

6.6 If the customer withdraws from the contract for the purchase of goods, any supplementary contract related to this contract for the purchase of goods (e.g., insurance contract, warranty extension contract, installment contract) shall also be canceled from the outset. Any refund of payments or deposits made by the customer on the basis of supplementary contracts will be made in accordance with the specific terms and conditions applicable to the supplementary contracts. In the event of cancellation of goods financed through installment sales, the customer is required to submit their installment agreement or invoice and prove their identity.

6.7 Upon withdrawal from the contract, the customer shall bear the costs of returning the goods to the seller. However, if the delivered goods do not have the characteristics the customer expressed interest in and which correspond to the description provided by the seller, the costs of returning the goods and delivering goods that comply with the contract, as well as all costs reasonably incurred by the customer in connection therewith, shall be borne by the seller.

6.8 PROJECT PLUS undertakes, without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to refund the customer all payments received from him under or in connection with the contract, including the costs of transport, delivery, and postage and other costs and fees, in the same manner as used by the customer to pay for the goods, unless the customer and the seller agree otherwise. However, the seller shall only reimburse the customer for the costs of transport, delivery, and postage to the extent of the cheapest standard delivery method offered by the seller, regardless of the delivery method chosen by the customer. Notwithstanding the above, the seller is not obliged to refund the price and other costs to the customer before the goods are delivered to them or before the customer proves that they have sent the goods back.

6.9 The customer is obliged to pay PROJECT PLUS the price for the performance actually provided by the date of withdrawal from the contract, the subject of which is the provision of services. The price for the performance actually provided shall be calculated proportionally on the basis of the total price agreed in the contract. 

6.10 In accordance with §19(1) of Act No. 108/2024 Coll. on consumer protection, the customer may not withdraw from a contract whose subject matter is:

  1. a) the provision of a service, if the service has been provided in full  and the provision of the service began before the expiry of the withdrawal period with the express consent of the customer and the customer declared that they had been duly informed that that by expressing their consent, they lose the right to withdraw from the contract after the service has been provided in full, if the customer is obliged to pay the price under the contract,
  2. b) the delivery or provision of a product whose price depends on movements in the financial market that the seller cannot influence and which may occur during the withdrawal period, 
  3. c)  delivery of goods made to the customer's specifications or goods made to measure, delivery of goods that are subject to rapid deterioration or spoilage,
  4. d) delivery of goods sealed in protective packaging that cannot be returned for health or hygiene reasons, if the protective packaging has been broken after delivery, 
  5. e) delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery, 
  6. f) delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, whereby delivery is possible after 30 days at the earliest and the price depends on market price movements over which the seller has no influence, 
  7. g) performance of urgent repairs or maintenance during a visit to the customer, which the customer has expressly requested from the seller; this does not apply to a contract for the provision of a service other than repair or maintenance, or to a contract for the supply of goods other than spare parts necessary for the repair or maintenance, if the contracts were concluded during a visit by the seller to the customer and the customer did not order these goods or services in advance,& nbsp;
  8. h) the supply of audio recordings, video recordings, audiovisual recordings or software in sealed packaging which has been unsealed after delivery, 
  9. i) delivery of periodicals, except for delivery under a subscription contract,
  10. j) goods purchased at a public auction,
  11. k) the provision of accommodation services for purposes other than residential purposes, the transport of goods, the rental of cars, the provision of catering services or the provision of services related to leisure activities, if, according to the contract, the seller is to provide these services at a precisely agreed time or within a precisely agreed period,  
  12. l) the supply of digital content which the seller supplies otherwise than on a tangible medium, if
  13. the delivery of digital content has begun and
  14. the customer has given their express consent to the commencement of the delivery of digital content before the expiry of the withdrawal period, has declared that they have been duly informed that by expressing their consent they lose their right to withdraw from the contract upon commencement of the delivery of digital content, and the seller has provided the customer with confirmation in accordance with Section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. if the customer is obliged to pay the price under the contract. 

6.11 By sending the order to the seller, the customer expressly confirms that the seller has fulfilled its information obligations in a timely and proper manner in accordance with the provisions of § 5 and § 15 of Act No. 108/2024 Coll. on consumer protection.

6.12 The customer acknowledges that if gifts are provided with the goods, the gift agreement between PROJECT PLUS and the customer is concluded on the condition that if the customer exercises their right to withdraw from the contract for the delivery of goods, the gift agreement shall cease to be effective and the customer shall be obliged to return the related gifts together with the returned goods. Goods delivered at a symbolic value are also considered gifts if their delivery to the customer is presented as a gift a voucher for goods that the customer returns within 14 days without giving a reason. If these gifts are not returned together with the returned goods, these gifts will be considered as unjust enrichment of the customer at their market value. This point does not apply in the case of a gift in the form of electronic content. p style="text-align: justify;">6.13 In the case of goods for which the Customer has registered/created a personal account (e-mail address and/or similar user account) and/or set a password for the goods in question, the Customer is obliged, before exercising their right to withdraw from the relevant purchase contract, to cancel/remove the password restriction on access to the device's content and, at the same time, to log out of the aforementioned account or cancel such Customer account and, if possible, restore the device in question to its original state. If the Customer fails to comply with the obligations under this point before exercising their right of withdrawal, the Customer shall be liable to PROJECT PLUS for any reduction in the value of the goods concerned resulting from the impossibility or limitation of handling these goods after their return as fully functional (without limitation of their quality/ properties characteristic of its use).

Specifics of withdrawal from a distance contract whose subject matter is digital performance

6.14 A customer who acts as a consumer in relation to the seller has the right to withdraw from the contract without giving any reason within 14 days from the date of conclusion of the contract, if the subject of the contract is the delivery of digital content that the seller delivers other than on a tangible medium. After withdrawal from the contract, PROJECT PLUS will refund the customer all payments received under the contract within 14 days of notification of withdrawal from the contract in the same manner as the customer used to pay the price, unless the customer expressly agrees to a different method of payment. All costs associated with the refund shall be borne by PROJECT PLUS. The customer shall not have the right to withdraw in the case specified in point 6.10. letter l) of these terms and conditions. >6.15 The customer is not obliged to pay the price for the time prior to withdrawal from the contract during which the digital performance did not meet the agreed and general requirements under the law. However, if the contract stipulated the delivery of digital performance continuously during the agreed period, PROJECT PLUS will refund the customer only a proportionate proportion of the price paid for the time during which the digital performance did not meet the agreed and general requirements under the law, and the part of the price that the customer paid in advance for the delivery of digital performance for the time after withdrawal from the contract. 

6.16 After withdrawal from the contract, the customer is obliged to refrain from using the digital performance and providing it to third parties. PROJECT PLUS may, within 14 days of the customer's notification of withdrawal from the contract, request the customer to return the physical medium on which the digital content was delivered. The customer shall return the physical medium at the expense of PROJECT PLUS and without undue delay after receiving the request from PROJECT PLUS. 

6.17 After withdrawal from the contract, PROJECT PLUS shall refrain from using the content provided or created by the customer when using the digital performance. This does not apply if this content 

  1. a) cannot be used other than in connection with the digital performance of PROJECT PLUS,
  2. b) relates exclusively to the customer's activities when using PROJECT PLUS's digital performance,
  3. c) PROJECT PLUS has merged with other content from which it cannot be separated at all or without disproportionate effort, 
  4. d) the customer has created together with other customers who are entitled to continue using the content. 

6.18 Upon withdrawal from the contract, PROJECT PLUS shall also make available to the customer, at their request, all content that the customer has provided or created while using the digital performance, except for the content referred to in points a) to c) above. PROJECT PLUS shall make the content available to the customer within a reasonable time, free of charge, in a commonly used and machine-readable format and without significant difficulty for the customer. After withdrawal from the contract, PROJECT PLUS may prevent the customer from further use of the digital performance, without prejudice to the customer's right under the previous sentence.

 

Article 7

Procedures for handling and resolving customer complaints, grievances, and suggestions

7.1 The customer must visually inspect the goods immediately upon receipt. Roboto', sans-serif;">immediately upon receipt. The customer has the right to refuse to accept the goods if there is visible mechanical damage to the goods or their packaging clearly caused by transport, or if the goods are incomplete. In such a case, they are always obliged to write a damage/complaint report with the employee of PROJECT PLUS and/or the transport company that delivered the goods, and refuse to accept the shipment. Mechanical damage to a product in undamaged packaging must be reported immediately within the period specified in the Complaints Procedure after receipt of the shipment, and the product must not be used. Later complaints of this nature may not be accepted with regard the carrier's complaint conditions.

7.2 In the event of a complaint, the usual complaint procedure set out in the Complaints Procedure for PROJECT PLUS customers applies, and in the event of a conflict between these GTC and the Complaints Procedure, the Complaints Procedure shall take precedence in the event of complaints. The customer may exercise their right to repair defective goods at any PROJECT PLUS store. When exercising the right to repair, the customer shall bring the goods subject to complaint, including the invoice (or other form of tax document) . When exercising other rights arising from PROJECT PLUS's liability for defects (i.e., the right to exchange the item, the right to withdraw from the purchase contract, and the right to a reasonable discount), the customer shall bring the goods subject to complaint, including the invoice (or other form of tax document) to any PROJECT PLUS store . The customer and PROJECT PLUS may also agree on another method of delivery of the goods. If the customer is interested in such an agreement, PROJECT PLUS may propose it by e-mail at info@ poharebest.sk or by phone at 02/44 555 444. This provision does not apply in the case of digital delivery (on the contrary, this provision applies in the case of items with digital elements).

7.3 PROJECT PLUS is not liable for defects caused by mechanical damage to the product, operation of the product in unsuitable conditions (especially chemically aggressive, dusty, humid environments, strong magnetic fields, etc.), interference with the product by a person other than an authorized person (authorized service), or which were caused by a natural disaster or incorrect power supply voltage.& nbsp;

7.4 In the event of a dispute between the customer and the seller arising from the exercise of rights arising from liability for defects, or if the customer believes that the seller has violated other rights of the customer, the customer has the right to contact the seller with a request for redress. If the seller or a designated person authorized to assess defects at the customer's request pursuant to the previous sentence responds negatively, they shall inform the customer on a durable medium about the relevant alternative dispute resolution entities. If the seller or a designated person authorized to assess defects at the customer's request pursuant to the first sentence of this point responds negatively or does not respond to such a request within 30 days of the date of its dispatch by the customer, the customer has the right to file a proposal for the initiation of alternative dispute resolution pursuant to the provisions of § 12 of Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes and on amendments to certain laws, as amended, the possibility of turning to the court remains unaffected. The competent body for alternative dispute resolution with the seller is the Slovak Trade Inspection or another competent legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http:/ /www.mhsr.sk/); the customer has the right to choose which of the above alternative dispute resolution entities to contact. The customer may use the online dispute resolution platform available at http://ec.europa.eu/ consumers/odr/.

7.5 Customers may submit complaints and suggestions in person at any PROJECT PLUS point of sale or by email to info@poharebest.sk. A response will be sent within 30 days of receipt, depending on the form of the complaint or suggestion. Article 8

Article 8

Protection of consumer personal data

8.1 In connection with the introduction of new legislation in the field of personal data protection - Regulation (EU) 2016/679 of the European Parliament and of the Council (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") and the implementation of measures to ensure compliance of PROJECT PLUS s.r.o. with the GDPR, as well as with related relevant legislation governing the protection of personal data (e.g. Act No. 18/2018 Coll. on the protection of personal data and on amendments to certain acts, as amended, decrees of the Office for Personal Data Protection of the Slovak Republic, as amended), customers can find general information on the protection of personal data at https://www.poharebest.sk/podmienky-ochrany-osobnych-udajov/.

Article 9

Final provisions

9.1 By sending an order, the customer confirms that they have read these Terms and Conditions and agree with them in full. The Seller reserves the right to change the Terms and Conditions, which shall take effect on the date of publication of the updated version of the Terms and Conditions on the website www.poharebest.sk. However, in the case of a concluded contract for the purchase of goods, this contract is governed by the Terms and Conditions valid at the time it was concluded. These Terms and Conditions are valid from 1. 7.2024 and fully replace the previous Terms and Conditions. sans-serif;">9.2 The rights arising for the customer from defective performance and warranty conditions are governed by the applicable legal regulations and the applicable Complaints Procedure of PROJECT PLUS, which is available at www. poharebest.sk. In the event of a conflict between the provisions of these Terms and Conditions and the provisions of the Complaints Procedure, the provisions of the Complaints Procedure shall prevail. In the event of a conflict between the provisions of these Terms and Conditions and/or the Complaints Procedure and the binding (mandatory) provisions of Act No. 108/2024 Coll. on Consumer Protection (or Act No. 40/1964 Coll. Civil Code), where Act No. 108/2024 Coll. on Consumer Protection (or Act No. 40/1964 Coll. Civil Code) expressly stipulates otherwise without the possibility of special adjustment, the provisions of Act No. 108/ 2024 Coll. on Consumer Protection (or Act No. 40/1964 Coll. Civil Code) shall prevail.